FAQ

What is Vidzclub?

Vidzclub is a video streaming platform. Our platform offers a variety of TV shows, video on demand, and movies that you can watch on the go.

What do I do with Vidzclub?

Vidzclub is the ideal platform that offers you the top-rated shows and videos right on your mobile phone. You can personalize your channels and videos in your library with your own profile.

Where can I use Vidzclub?

Our service is available everywhere. You can access our platform anytime, everywhere and personalize your library with all sorts of videos and shows that we have. Vidzclub is the perfect platform for your modern mobile world.

Can I use it on my phone?

Vidzclub is compatible with all mobile devices (smartphones, tablets and feature phones). The best user experience is through smartphones and requires 2G and up.

How did I get subscribed to Vidzclub?

By coming across one of our promotional pages and click on the subscribe button. We confirm your enrolment to our services by sending you an SMS message to your mobile phone.

Is there a charge for using Vidzclub?

You are charged the rate that is mentioned on the promotional page that you visited when you subscribed to the service. You can also find it in the welcome message you received upon subscribing and in the monthly SMS reminder you receive from us.

How can I manage my subscription?

Our Customer Service Team and we will be happy to help you. Details on how to get in touch with us are in next FAQ: 'How can I get in touch with Customer Service?'.

Subscription



How am I charged for the service?

Subscription charges will be deducted directly from your prepaid mobile balance, or will reflect in your monthly post-paid bill. The service charge is weekly, and you will receive an SMS notification once the transaction is processed.

Customer Care



How can I contact Customer Services?

Our Customer Service Department will help with any problems you may have, and is available for you here:
• support@vidzclub.com